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zipposdad 
Group: Members
Posts: 315
Joined: Feb. 2009
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Posted on: Jan. 09 2013, 12:52 pm |
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Im out of Grand Rapids MI. So not cold yet and the snow has not gotten here yet. Went up to Nordhouse Dunes Saturday. Set up camp about 3 miles in near the lakeshore.
Set up the MSR Ventana tent and snap I cracked a pole.
The pole held thru the weekend. Thought I could repair but the crack became longer.
SO I called Cascade Designs. knowing that model is discontinued. They will make me a new pole after I send them the broken one. Great customer service as always from them. Just wanted to pass that along.
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Teach your babies to camp 
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tarol
Well I never!
Group: Members
Posts: 10331
Joined: Mar. 2003
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Posted on: Jan. 09 2013, 1:15 pm |
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They are great - my Sweetwater Filter that I bought in 1999 started leaking last year, and I contacted them to get a new rubber gasket - they ended up replacing the whole filter for free.
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Got elevation? www.tarol.com
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LostSheep
Most Awesomest Member
Group: Members
Posts: 7970
Joined: Feb. 2006
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Posted on: Jan. 09 2013, 1:32 pm |
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Nice!
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Team Red, White & Blue’s vision is to transform the way wounded veterans are reintegrated into society when they return from combat and exit the Armed Services.
IT'S OUR TURN. Ask me how you can help.
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hikerjer
Group: Members
Posts: 9239
Joined: Apr. 2002
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Posted on: Jan. 09 2013, 3:39 pm |
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I've had similar experiences with them. Very personal and quick customer service. They even called back once on a returned hiking pole to make sure that it was satisfactory. Outstanding company, IMO.
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"Too often I have met men who boast only of how many miles they've traveled and not of what they've seen." - Louis L'Amour
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RumiDude
Group: Members
Posts: 13753
Joined: Feb. 2002
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Posted on: Jan. 09 2013, 4:22 pm |
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Cascade Designs is part of the problem with this country. They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground. This is what they write on their website: "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included."
Think about it, they are trying to separate and isolate you from Mother Earth! This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks. What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ?
Boycott Cascade Designs!!!
Rumi <~~~~~starting meltdown
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“This is my Indian summer ... I'm far more dangerous now, because I don't care at all.”
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UlightBandit
ROAR!!!
Group: Members
Posts: 2394
Joined: Jun. 2008
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Posted on: Jan. 09 2013, 4:47 pm |
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I've had some customer service experiences with CD where they actually exceeded my highest expectations.
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Chuck D
Group: Members
Posts: 7414
Joined: Feb. 2002
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Posted on: Jan. 09 2013, 8:33 pm |
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(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE Cascade Designs is part of the problem with this country. They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground. This is what they write on their website: "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included." Think about it, they are trying to separate and isolate you from Mother Earth! This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks. What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ? Boycott Cascade Designs!!! Rumi <~~~~~starting meltdown
Do they use a PC or Mac for their design work
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Everyone should be quick to listen, slow to speak and slow to become angry,
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hikerjer
Group: Members
Posts: 9239
Joined: Apr. 2002
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Posted on: Jan. 09 2013, 9:21 pm |
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(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE Cascade Designs is part of the problem with this country. They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground. This is what they write on their website: "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included." Think about it, they are trying to separate and isolate you from Mother Earth! This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks. What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ? Boycott Cascade Designs!!! Rumi <~~~~~starting meltdown
Never thought of it that way. Could be you're on to something. 
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"Too often I have met men who boast only of how many miles they've traveled and not of what they've seen." - Louis L'Amour
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DustinTN
Group: Members
Posts: 34
Joined: Apr. 2012
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Posted on: Jan. 10 2013, 10:00 am |
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(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE Cascade Designs is part of the problem with this country. They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground. This is what they write on their website: "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included." Think about it, they are trying to separate and isolate you from Mother Earth! This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks. What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ? Boycott Cascade Designs!!! Rumi <~~~~~starting meltdown
Yes, we live in a capitalist, hyper-consumerist culture. Yes, marketing and the "desire construction" industry permeate all manner of American life. That's why you're on a forum created by a magazine whose business model (like 98% of all magazines) is structured on advertising for consumer products. It's not that your point has no merit; it does. However, the self-righteous tone that only points fingers outward and doesn't also examine one's own complicity in an overly consumptive culture is a little off-putting, IMO. Most of us on this forum probably indulge in a LOT of overconsumption, even if we try to more mindful.
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EastieTrekker
Group: Members
Posts: 1467
Joined: Mar. 2012
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Posted on: Jan. 10 2013, 10:11 am |
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I'm with Rumi - companies like CD are invasive! Another comes to mind - Hennessy Hammocks takes it a step farther than CD, and literally leaves you feet from the very ground you are trying to get in touch with. At least with the NeoAir I can still reach out with my hand and grab a clump of dirt and smear it all over my face - ah what it is to connect with nature.
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I request all the possible consumer protection organizations, and fight with their injustice.
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RumiDude
Group: Members
Posts: 13753
Joined: Feb. 2002
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Posted on: Jan. 10 2013, 10:44 am |
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(EastieTrekker @ Jan. 10 2013, 7:13 am)
QUOTE
(Chuck D @ Jan. 09 2013, 8:33 pm)
QUOTE Do they use a PC or Mac for their design work Obviously a Mac. Have you seen the bright pastel colors they use on their mattresses?
I use FreeBSD, it is the only OS anyone with a conscientious soul would ever use. It is installed on a computer put together from repurposed PC components and powered by a combination solar array, water powered generator, and a pair of gerbils running on PETA approved tread wheel.
Rumi
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“This is my Indian summer ... I'm far more dangerous now, because I don't care at all.”
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RumiDude
Group: Members
Posts: 13753
Joined: Feb. 2002
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Posted on: Jan. 10 2013, 1:46 pm |
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(eggs @ Jan. 10 2013, 8:34 am)
QUOTE
(JRinGeorgia @ Jan. 09 2013, 4:36 pm)
QUOTE
(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE Think about it, they are trying to separate and isolate you from Mother Earth! Maybe they are just trying to give people what they want? If that's what people want, if CD didn't give it to them then someone else would... I think Rumi has already separated from this earth 
Don't make me resort to astericks, you ****** *** ** * *****!
Rumi~the ******~Dude
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“This is my Indian summer ... I'm far more dangerous now, because I don't care at all.”
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RebeccaD
Double Arch, Arches N.P.
Group: Members
Posts: 9991
Joined: Jul. 2004
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Posted on: Jan. 10 2013, 3:12 pm |
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Thanks, Rumi!
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Bits of writerly thoughts and random short fiction found at
The Ninja Librarian Blog
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Survival Skills 101 • Eat Better
