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Topic: Cascade Designs Customer Service, Just have to say< Next Oldest | Next Newest >
 Post Number: 1
zipposdad Search for posts by this member.

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PostIcon Posted on: Jan. 09 2013, 12:52 pm  Skip to the next post in this topic. Ignore posts   QUOTE

Im out of Grand Rapids MI. So not cold yet and the snow has not gotten here yet.  Went up to Nordhouse Dunes Saturday. Set up camp about 3 miles in near the lakeshore.

Set up the MSR Ventana tent and snap I cracked a pole.
The pole held thru the weekend.  Thought I could repair but the crack became longer.

SO I called Cascade Designs. knowing that model is discontinued.  They will make me a new pole after I send them the broken one.  Great customer service as always from them.  Just wanted to pass that along.


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tarol Search for posts by this member.
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PostIcon Posted on: Jan. 09 2013, 1:15 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

They are great - my Sweetwater Filter that I bought in 1999 started leaking last year, and I contacted them to get a new rubber gasket - they ended up replacing the whole filter for free.

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PostIcon Posted on: Jan. 09 2013, 1:32 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

Nice!

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PostIcon Posted on: Jan. 09 2013, 3:39 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

I've had similar experiences with them.  Very personal and quick customer service.  They even called back once on a returned hiking pole to make sure that it was satisfactory.  Outstanding company, IMO.

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PostIcon Posted on: Jan. 09 2013, 4:22 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

Cascade Designs is part of the problem with this country.  They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground.  This is what they write on their website:  "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included."

Think about it, they are trying to separate and isolate you from Mother Earth!  This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks.  What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ?

Boycott Cascade Designs!!!

Rumi   <~~~~~starting meltdown


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PostIcon Posted on: Jan. 09 2013, 4:36 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(RumiDude @ Jan. 09 2013, 4:22 pm)
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Think about it, they are trying to separate and isolate you from Mother Earth!

Maybe they are just trying to give people what they want? If that's what people want, if CD didn't give it to them then someone else would...

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PostIcon Posted on: Jan. 09 2013, 4:47 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

I've had some customer service experiences with CD where they actually exceeded my highest expectations.
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PostIcon Posted on: Jan. 09 2013, 8:33 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE
Cascade Designs is part of the problem with this country.  They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground.  This is what they write on their website:  "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included."

Think about it, they are trying to separate and isolate you from Mother Earth!  This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks.  What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ?

Boycott Cascade Designs!!!

Rumi   <~~~~~starting meltdown

Do they use a PC or Mac for their design work

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PostIcon Posted on: Jan. 09 2013, 9:21 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE
Cascade Designs is part of the problem with this country.  They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground.  This is what they write on their website:  "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included."

Think about it, they are trying to separate and isolate you from Mother Earth!  This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks.  What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ?

Boycott Cascade Designs!!!

Rumi   <~~~~~starting meltdown

Never thought of it that way.  Could be you're on to something. ???

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PostIcon Posted on: Jan. 10 2013, 10:00 am Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE
Cascade Designs is part of the problem with this country.  They offer the NeoAir line of mattresses, marketed as light in weight and comfortable while insullating you from the cold of the ground.  This is what they write on their website:  "Lightweight, durable and extremely warm, the NeoAir All Season mattress is the ultimate solution to year-round backcountry comfort. Patent-pending Triangular Core Matrix™ technology creates over 100 internal cells and Reflective Barriers trap warm air, resulting in an incredibly high R-value without the weight or bulk of conventional insulation. Durable fabrics and construction give the All Season mattress the strength to stand up to rugged conditions throughout the year. Pump sack and repair kit included."

Think about it, they are trying to separate and isolate you from Mother Earth!  This kind of hijacking of our Mother Earth connection for the Wall Street ethos of blood profits makes me want to puke Cascade Designer chunks.  What's Next ... a water treatment so small and so easy to use, it will change the way you travel in the backcountry ?

Boycott Cascade Designs!!!

Rumi   <~~~~~starting meltdown

Yes, we live in a capitalist, hyper-consumerist culture. Yes, marketing and the "desire construction" industry permeate all manner of American life.  That's why you're on a forum created by a magazine whose business model (like 98% of all magazines) is structured on advertising for consumer products.  It's not that your point has no merit; it does.  However, the self-righteous tone that only points fingers outward and doesn't also examine one's own complicity in an overly consumptive culture is a little off-putting, IMO.  Most of us on this forum probably indulge in a LOT of overconsumption, even if we try to more mindful.
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EastieTrekker Search for posts by this member.

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PostIcon Posted on: Jan. 10 2013, 10:11 am Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

I'm with Rumi - companies like CD are invasive! Another comes to mind - Hennessy Hammocks takes it a step farther than CD, and literally leaves you feet from the very ground you are trying to get in touch with.  At least with the NeoAir I can still reach out with my hand and grab a clump of dirt and smear it all over my face - ah what it is to connect with nature.

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I request all the possible consumer protection organizations, and fight with their injustice.   ???
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PostIcon Posted on: Jan. 10 2013, 10:13 am Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(Chuck D @ Jan. 09 2013, 8:33 pm)
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Do they use a PC or Mac for their design work

Obviously a Mac.  Have you seen the bright pastel colors they use on their mattresses?

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I request all the possible consumer protection organizations, and fight with their injustice.   ???
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RumiDude Search for posts by this member.

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PostIcon Posted on: Jan. 10 2013, 10:44 am Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(EastieTrekker @ Jan. 10 2013, 7:13 am)
QUOTE

(Chuck D @ Jan. 09 2013, 8:33 pm)
QUOTE
Do they use a PC or Mac for their design work

Obviously a Mac.  Have you seen the bright pastel colors they use on their mattresses?

I use FreeBSD, it is the only OS anyone with a conscientious soul would ever use.  It is installed on a computer put together from repurposed PC components and powered by a combination solar array, water powered generator, and a pair of gerbils running on PETA approved tread wheel.  

Rumi


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PostIcon Posted on: Jan. 10 2013, 10:48 am Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(EastieTrekker @ Jan. 10 2013, 7:11 am)
QUOTE
grab a clump of dirt and smear it all over my face - ah what it is to connect with nature.

Right on my Mother Earth lovin' brotha' ... right on!

Rumi~the earthy~Dude


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eggs Search for posts by this member.
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PostIcon Posted on: Jan. 10 2013, 11:34 am Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(JRinGeorgia @ Jan. 09 2013, 4:36 pm)
QUOTE

(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE
Think about it, they are trying to separate and isolate you from Mother Earth!

Maybe they are just trying to give people what they want? If that's what people want, if CD didn't give it to them then someone else would...

I think Rumi has already separated from this earth :)

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PostIcon Posted on: Jan. 10 2013, 12:04 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(zipposdad @ Jan. 09 2013, 12:52 pm)
QUOTE
Im out of Grand Rapids MI. So not cold yet and the snow has not gotten here yet.  Went up to Nordhouse Dunes Saturday. Set up camp about 3 miles in near the lakeshore.

Nice!  I'm surprised about the no snow though.  I'm in Ann Arbor and we still have a couple of inches leftover from Christmas week, though I think it will all be gone by this weekend considering the forecast.  Did you see other people at Nordhouse?  Lucky me, I get to spend 4 days next week in Grand Rapids...  :D

+1 on CD.  I had a similar experience as Tarol with my now-ancient Sweetwater filter.


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PostIcon Posted on: Jan. 10 2013, 1:46 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(eggs @ Jan. 10 2013, 8:34 am)
QUOTE

(JRinGeorgia @ Jan. 09 2013, 4:36 pm)
QUOTE

(RumiDude @ Jan. 09 2013, 4:22 pm)
QUOTE
Think about it, they are trying to separate and isolate you from Mother Earth!

Maybe they are just trying to give people what they want? If that's what people want, if CD didn't give it to them then someone else would...

I think Rumi has already separated from this earth :)

Don't make me resort to astericks, you ****** *** ** * *****!

Rumi~the ******~Dude


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PostIcon Posted on: Jan. 10 2013, 2:17 pm Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE


(TigerFan @ Jan. 10 2013, 9:04 am)
QUOTE
+1 on CD.  I had a similar experience as Tarol with my now-ancient Sweetwater filter.

+2  I sent in two old ThermaRests for repair and asked how much it would cost.  Those corporate blood suckers sent back to me two new pads.  It was disgusting how they tried to corrupt me by giving me stuff made from the labor of their abused workers.

Every man a king!

Rumi


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PostIcon Posted on: Jan. 10 2013, 3:12 pm Skip to the previous post in this topic.  Ignore posts   QUOTE

Thanks, Rumi!

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